Fix My Tech - Frequently Asked Questions
What Services Does Fix My Tech Provide?
Fix My Tech offers a wide range of repair and maintenance services for various devices. We handle computers, MacBooks, mobile phones, tablets, iPads, game consoles, smartwatches, hair care gadgets, and more.
Where is Your Location?
You can find us at 35 Upper Rathmines Road, across from Ruddy Boland’s Bar, Mother O’Reilly’s Hotel, and next to Tesco Rathmines.
How Can I Arrange a Repair?
Arranging a repair is simple. You can reach us by:
- Calling us at 014966624
- Emailing us at info@fixmytech.ie
- Completing the inquiry form on our contact page
Do I Need to Schedule an Appointment for Device Repair?
No appointment is necessary. Just visit our retail store during business hours. Anthony, our technician, will book your device into our repair system and start working on it as soon as possible.
Do You Provide On-Site Repair Services?
We do not offer on-site repairs. All repairs are completed at our dedicated repair centre.
Do You Offer Device Pickup Services?
Unfortunately, we do not provide a collection service. Customers must bring their faulty devices to our store.
Is There an Assessment Fee?
No, we offer free assessments. After the assessment, we will contact you with a repair quotation. You will only be charged if you approve the cost.
Who Will Be Repairing My Device?
Anthony at Fix My Tech performs all repairs. If an external engineer is needed for a specific repair, we will notify you before proceeding.
What Is the Turnaround Time for Repairs?
The turnaround time depends on the type of repair. It typically takes between 1 to 7 working days. If parts need to be ordered, it may take 3-5 additional working days.
Can I Wait While My Device is Being Repaired?
For safety and quality assurance, customers cannot wait during the repair process. Repairs may take several hours, and Anthony may be working on multiple devices at once.
Can You Repair Water-Damaged Devices?
Yes, we have the expertise to repair water-damaged devices.
Do You Provide a Guarantee for Your Repairs?
Yes, all repairs come with a 3-month guarantee, covering both the repair work and associated parts.
What if My Device Cannot Be Repaired?
In the rare event that we cannot repair your device, we will either return it un-repaired at no cost or offer a quote for an A-grade replacement.
What Payment Methods Do You Accept?
We accept various payment methods, including cash, Visa, Mastercard, Maestro, Samsung Pay, Google Pay, and Apple Pay.
Do You Sell Refurbished Devices?
Yes, we can source a wide range of A-grade fully refurbished and tested devices, all of which come with a 3-month warranty.
